Building and making

Workshop and repair

Garages, AC, electronics and equipment repair: job cards, parts, labour, warranty and maintenance contracts.

Made for Garages, AC and appliance repair, electronics and equipment service

Start with the Workshop and repair setup All business types

Already have a workspace? Open Settings, then Business type, and add this setup to it.

What is ready on day one

Accounts added to the chart

  • Insurance and Fleet Receivables
  • Workshop Equipment and Lifts
  • Customer Deposits on Jobs
  • Labour Income
  • Spare Parts Sales
  • Towing and Call-out Income
  • Inspection and Diagnostic Fees
  • Maintenance Contract Income
  • and 8 more

Items and services

  • Labour, per hour
  • Inspection and diagnosis
  • Call-out fee
  • Towing or pick-up
  • Annual maintenance contract

Warehouses

  • Parts store
  • Consumables

Departments

  • Technicians
  • Front desk
  • Parts store
  • Accounts
  • Management

Divisions and locations

  • Repairs
  • Parts sales
  • Maintenance contracts
  • Workshop

Invoice wording

TAX INVOICE

Thank you for choosing us.

Workflows, step by step

Each workflow turns a job into steps with an owner, a deadline and a reminder when something is late.

Repair job

10 steps

A job card from the moment the item arrives until the customer collects it.

  1. Add customer
  2. Receive the item and open the job card
  3. Diagnose and estimate
  4. Customer approves the estimate
  5. Order and receive the parts
  6. Repair
  7. Test the repair
  8. Tell the customer it is ready
  9. Handover and invoice
  10. Follow-up call

Warranty claim

6 steps

Claim from the supplier or the manufacturer for a part or a repair under warranty.

  1. Add customer or supplier
  2. Check the warranty
  3. Collect the evidence
  4. Send the claim
  5. Supplier decides
  6. Credit or replacement received

Maintenance contract

6 steps

Sign a customer on a yearly maintenance contract and plan the visits.

  1. Add customer
  2. Site survey
  3. Send the quotation
  4. Contract signed
  5. Plan the visits
  6. Invoice the first period

New supplier approval

6 steps

Check and approve a new supplier before the first order.

  1. Add supplier
  2. Collect the supplier documents
  3. Check a sample or the first delivery
  4. Agree prices and payment terms
  5. Approve the supplier
  6. Add to the system

Customer complaint

7 steps

Handle a complaint from the first message to the follow-up call.

  1. Add customer
  2. Log the complaint
  3. Reply to the customer
  4. Find the cause
  5. Decide the remedy
  6. Put it right
  7. Follow up

Overdue payment recovery

6 steps

Collect an unpaid balance step by step, from the first statement to a final decision.

  1. Add customer
  2. Send the statement
  3. Call and agree a payment date
  4. Send a final reminder
  5. Decide the next action
  6. Payment received

Tasks that repeat

These start as templates. Turn on the ones you want and they appear on the right day.

Review open job cardsEvery daySee what is waiting for parts, approval or a technician.
Cash-up and closeEvery dayCount the cash and match it with the invoices.
Order parts for open jobsEvery weekOrder the parts for all approved jobs together.
Service reminder callsEvery weekCall the customers who are due for their next service.
Follow-up calls after a repairEvery weekCall customers a week after the repair.
Count the parts storeEvery monthCount the fast-moving parts and check the differences.
Submit warranty claimsEvery monthClaim from the supplier or the manufacturer for warranty repairs.
Chase fleet and insurer invoicesEvery weekFollow up the large accounts that pay late.
Lift, tool and safety inspectionEvery 3 monthsInspect the lifts and calibrate the tools.
Licences and permitsEvery 12 monthsRenew the trade licence, civil defence and environmental permits.

Sales pipeline

  1. New enquiry
  2. Estimate sent
  3. Estimate approved
  4. Won (job opened)
  5. Lost

Other business types