Selling goods

Retail shop

Shops, supermarkets, boutiques and pharmacies: a fast till, barcodes, stock by item and daily cash-up.

Made for Shop owners who sell to the public

Start with the Retail shop setup All business types

Already have a workspace? Open Settings, then Business type, and add this setup to it.

What is ready on day one

Accounts added to the chart

  • Card Settlements Receivable
  • Shop Fixtures and Fittings
  • Gift Vouchers and Store Credit
  • Customer Deposits on Special Orders
  • Online Sales
  • Delivery Charges Income
  • Sales Discounts and Returns
  • Freight Inward
  • and 4 more

Items and services

  • Delivery charge
  • Gift wrapping

Warehouses

  • Shop and stockroom

Departments

  • Sales floor
  • Cashiers
  • Stockroom
  • Management

Divisions and locations

  • Store
  • Online
  • Main shop

Invoice wording

TAX INVOICE

Thank you for shopping with us.

Workflows, step by step

Each workflow turns a job into steps with an owner, a deadline and a reminder when something is late.

Special order

6 steps

The customer wants something that is not on the shelf: order it, tell them, hand it over.

  1. Add customer
  2. Take the order and the deposit
  3. Order from the supplier
  4. Goods arrive and are checked
  5. Tell the customer
  6. Hand over and take the balance

Return or exchange

5 steps

Check the item, get approval, refund or exchange, and put the stock right.

  1. Add customer
  2. Check the receipt and the item
  3. Manager approves
  4. Refund or exchange
  5. Put the stock right

Supplier claim

5 steps

Claim a credit from the supplier for damaged, wrong or missing goods.

  1. Add supplier
  2. Collect the evidence
  3. Send the claim
  4. Agree the remedy
  5. Credit note received

New supplier approval

6 steps

Check and approve a new supplier before the first order.

  1. Add supplier
  2. Collect the supplier documents
  3. Check a sample or the first delivery
  4. Agree prices and payment terms
  5. Approve the supplier
  6. Add to the system

Customer complaint

7 steps

Handle a complaint from the first message to the follow-up call.

  1. Add customer
  2. Log the complaint
  3. Reply to the customer
  4. Find the cause
  5. Decide the remedy
  6. Put it right
  7. Follow up

Tasks that repeat

These start as templates. Turn on the ones you want and they appear on the right day.

Open the shopEvery dayGet the shop ready for the first customer.
Close the shop and cash upEvery dayCount the money and compare it with the till report.
Reorder low stockEvery weekOrder what has run low before it runs out.
Cycle count: count one aisleEvery weekCount a small part of the shop each week so the stock stays right.
Check prices and promotionsEvery weekMake sure shelf prices match the system.
Check expiry datesEvery weekTake expired and short-dated goods off the shelf.
Review slow-moving stockEvery 3 monthsFind the items that have not sold and decide what to do.
Match supplier statementsEvery monthCompare each supplier statement with your bills.
Update online listingsEvery weekKeep photos, prices and stock on the website or social pages right.

Sales pipeline

  1. New enquiry
  2. Quote sent
  3. Deposit paid
  4. Won (delivered)
  5. Lost

Other business types